Customer (Product/Service)

  Overview

As one of MNC Tourism's stakeholders, consumers are the key to success in facing intense competition in Tourism & Hospitality business. Therefore, it is important for MNC Tourism to provide the best service to customers, ranging from the provision of products, information, handling consumer complaints, to customers’ protection in accordance with applicable laws and regulations. MNC Tourism always prioritizes safety, comfort, and customer satisfaction by providing the best services.

As MNC Tourism's responsibility for products and services, MNC Tourism provides facilities, channels for consumer complaints, as well as providing socialization and education to consumers and prospective customers regarding the products and services owned by MNC Tourism.